The definition of a smart building, following a user-centric and outcome-driven perspective, recognizes that a smart building is about using the best technology, processes and procedures available to deliver outstanding outcomes for all users.
Smart buildings are inspirational, sustainable, cost efficient and future-proof spaces designed to deliver exceptional levels of engagement and satisfaction to the users of today, and tomorrow.
When scoping and creating a smart building, developers face the challenge of not yet knowing who the tenant will be. It’s true of commercial real estate that tenants are often identified late in the construction phase, or once the development is complete. Therefore, the actual users of the building are unknown when critical design decisions are made.
This raises the question: how can developers make a building smart when many critical design decisions are dependent on the specific wants and needs of the building users?
To resolve this problem, a distinction must be drawn between ‘smart enabled’ and ‘smart delivered’.
Across a building, the technological foundation should be put in place – including the building network, ubiquitous connectivity, and clear and structured governance frameworks.