Skanska USA Commercial Development has invested significant efforts to create a common platform for project teams to develop future-proof assets with sustainable, innovative, and flexible building solutions focused on a superior tenant experience.
Success across a wide range of developments is underpinned by a clear and structured governance framework, with an ambitious and evolving vision and technology roadmap at company, region and individual asset level.
Two Drydock showcases Skanska’s global experience and breadth of knowledge in a vision that centers around optimizing tenant experience. For the first time, the building application was built into the vision from the onset, allowing Skanska to build an entire amenity stack around it.
The main priority was to enable a frictionless in-building experience: from dynamic parking all the way up to the tenant’s desk on their floor. A clearly articulated vision was fundamental to ensuring the right technology was implemented to enable that experience for tenants.
The roadmap at Two Drydock is underpinned by the right foundational technologies to enable future use cases. From a user functionality standpoint, this means deploying base building technology that can enable rapid deployment of features for tenants based on their requirements. The key here is enablement, as moving technology too far into the tenants’ space isn’t pragmatic, but providing the right foundational design gives them the capability to dial up the features they want.
This approach needs to be accompanied by close engagement with tenants to support them in making the most of the features the building offers. Tenant integration guides map the base-build technology to the user stories that can be enabled. This means translating a lot of the upfront technology into outcome-oriented user stories for tenants, so from day one, tenants can make informed decisions about what features they want to prioritize.
It is only possible to learn and improve if you measure. At Two Drydock, Skanska has implemented technology to capture data on elements such as the overall energy performance of the building, occupancy, and how the spaces within are being used.
Data is key, as it is used to benchmark at a national and local level, targeting performance levels well above local baselines. To inform programming at a building and national level, Skanska hasn’t forgotten the more traditional approach of using tenant surveys through the building app to elicit feedback from occupants to further improve the tenant experience.