Frequently Asked Questions

We’ve answered the most commonly asked questions. If you can’t find what you’re looking for, get in contact with us.

Contents
  • Certifications

What happens if we make improvements after the certification is finalised?

Keep our team informed about any building improvements that could enhance the connectivity infrastructure in your building. We’ll review the updates and adjust your Wired Certification if you have qualified for a higher level at no cost.

When is the best time to get certified?

As early in the process as you can to enable your team to utilise your certification while pre-leasing. We engage with teams in every stage of the development process, from pre-schematics design to occupation.

We can issue your certification based on the plans for the building, without needing to wait for construction to begin. Engaging with us earlier will provide as much advanced notice as possible to make desired design improvements, which can save money. It’s never too early to start engaging with WiredScore.

Can WiredScore help advise us on which ISPs would be best for our building and tenants?

Yes, we have deep relationships within the telecommunications community, and can connect you with the internet service providers and IT experts that best suit your building.

Isn’t this something my riser management company does already?

We work side by side with many riser management companies, who work hard to make sure your building’s telecom offering is best-in-class. Wired Certification is the outward-facing, international standard that helps properly showcase this work and make it easily.

What if my building doesn’t qualify for certification?

We will walk you through a set of questions to help you figure out a preliminary certification level. If your building doesn’t qualify you will receive a detailed roadmap that will help you make the improvements your building needs.

My building is fully leased, do I still need a Wired Certification?

Congratulations on having a fully leased building! Ensure your tenants will re-sign at the end of their lease by demonstrating your commitment to investing in their current and future needs. Wired Certification helps landlords promote great digital connectivity and identify ways to make improvements for the future.

What is Wired Certification?

Wired Certification is a programme designed to collect information about the internet connectivity and infrastructure of commercial buildings. This information will be made publicly available to businesses of all sizes looking for office space. The standards were developed by an advisory board of experts and vetted by key telecom, real estate, and tech stakeholders throughout London.

My landlord is not sharing any useful information about internet connectivity. What can I do?

Email WiredScore at contact@wiredscore.com and tell us about your experience. The WiredScore team will notify your landlord that a current/prospective tenant is eager for them to join the program and share about their building’s capabilities.

Are all buildings eligible to achieve Wired Certification?

Today, only commercial office buildings and industrial buildings are currently eligible for the program. Commercial office includes:

  • Multi-tenant office buildings
  • Single-tenant office buildings
  • Corporate facilities
  • Government buildings
  • Medical office buildings
  • Multi-use/mixed-use buildings

What can I expect to find in buildings with different Wired Certification levels?

All Wired Certified buildings meet our minimum standards for connectivity, which means that a commercial tenant can expect to gain access to internet services that meet normal business requirements. Higher certification levels such as Platinum and Gold excel in areas that impact a tenant’s ability to access the best broadband possible to support their business: carrier choice, physical distribution of fibre, cleanliness and security of infrastructure, and redundancy.

How do you confirm the accuracy of connectivity data?

Buildings that achieve Wired Certification undergo a thorough building review by a team of technicians to validate the accuracy and completeness of the connectivity data. Unfortunately, data displayed for non-certified buildings is not validated or vetted by the WiredScore team, and therefore may not be accurate. Ask your landlords to get Wired Certified!

I’m interested in the connectivity of a specific building. What if I can’t find it on your website?

Send us an email at contact@wiredscore.com. We will reach out to the owners of your targeted building and do our best to get you the answers you need.

How long does Wired Certification last for?

Wired Certification for Occupied buildings is valid for a two year period. After two years, the building’s owners can apply to renew the building’s Wired Certification and our engineers will return to your building to perform another review.

Wired Certification for Developments and Redevelopments is valid for the longer period of either two years or up until the building is two thirds let. Our engineers will return to your building to perform another review, and the building’s certification can be renewed as an Occupied building.

Is there a fee for Wired Certification?

Yes, building owners pay a fee for certification based on building size. Please contact us for more information.

How long does it take to get Wired Certified?

The process from start to finish takes between 45 and 60 days depending on how quickly we receive the required information. WiredScore’s engineers will work closely with your team to reach the best possible Wired Certification level for your building.