What we measure
A smart building is one that delivers outstanding outcomes for all users, through digital technology, to exceed their evolving expectations.
What we measure
Our scorecard has been designed to assess each and every building against the outcomes and benefits expected of a smart building.
SmartScore was created in collaboration with the owners and users of the world’s most advanced properties. The WiredScore Smart Council, a group of leading landlords, occupiers and advisors, was created and consulted throughout the development process. In addition, our set of criteria was refined with our Research Advisors, a group of technical experts ranging from solution providers to consultants and integrators.
The scorecard consists of two sections:
User functionality:
Assessing to what extent the building delivers the outstanding outcomes users expect.
Technological foundation:
Assessing to what extent the technology, processes and procedures are robust and future-proof.
User functionality
Our scorecard uses the ‘user story’ framework to measure how the functionalities implemented deliver the right outcomes. User stories describe how a building should address issues and inconveniences in the user’s day to day life to create tangible benefits and ultimately a better experience.
Each user story assesses two factors:
The implementation
The extent to which the user story has been implemented within the building.
The level
The extent to which the user story has been implemented to solve the issues and inconvenience and delivered the right outcomes.
Each user story assesses two factors:
The implementation
The extent to which the user story has been implemented within the building.
The level
The extent to which the user story has been implemented to solve the issues and inconvenience and delivered the right outcomes.
Individual and collaborative productivity
Creating spaces that enable people to be at their most efficient and effective.
Health and wellbeing
Creating safer and healthier working environments.
Communities and services
Placing community, services and information into the hands of users.
Sustainability
Improving and reporting on the sustainability of the building.
Maintenance and operations
Optimizing the building’s space and systems.
Security
Providing a safer place to work and innovate.
Our scorecard uses the ‘user story’ framework to measure how the functionalities implemented deliver the right outcomes. User stories describe how a building should address issues and inconveniences in the user’s day to day life to create tangible benefits and ultimately a better experience.
Each user story assesses two factors:
The implementation
The extent to which the user story has been implemented within the building.
The level
The extent to which the user story has been implemented to solve the issues and inconvenience and delivered the right outcomes.
Each user story assesses two factors:
The implementation
The extent to which the user story has been implemented within the building.
The level
The extent to which the user story has been implemented to solve the issues and inconvenience and delivered the right outcomes.
Technological foundations
This section of the scorecard assesses to what extent the building’s technology, processes and procedure are robust and future-proof across six categories:
Tenant digital connectivity
Evaluation of the core physical features and range of connectivity services that are available to tenants in a building.
Building systems
Evaluation of the range of building systems and their integration via software platforms that enable the delivery of smart building user story functionality.
Landlord integration network
Evaluation of the wired and wireless infrastructure implemented for building systems along with the capacity and
range of protocols supported.
range of protocols supported.
Governance
Evaluation how a building goes about setting its smart vision, defines success measures and enables expansion of smart capabilities in the building.
Cybersecurity
Review of the processes in place as well as proactive steps taken to ensure
cybersecurity compliance.
cybersecurity compliance.
Data sharing
Evaluation how a building goes about holistically and
sustainability gathering data about
the operation and utilization of
systems and technology within
the building.
sustainability gathering data about
the operation and utilization of
systems and technology within
the building.
This section of the scorecard assesses to what extent the building’s technology, processes and procedure are robust and future-proof across six categories:
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Certification levels
SmartScore certification provides clarity on what constitutes a smart building, guidance on how to achieve the status, and proof of the value it adds to your asset. Our methods of measurement are fair, thorough and independently verified.
