Executive summary.

The future of the built environment is smart. Not implementing technology for technology’s sake, but the result of a conversation amongst tenants, owners and technologists focused on the outcomes that the users of buildings actually want.

We are just at the start of the smart building journey and it’s imperative that real estate gets smart now, and gets smart right.

For the past year, WiredScore has been conducting extensive work with the WiredScore Smart Council, comprising over 90 tenants, landlords and other property professionals from around the world, to develop an intellectual framework for smart buildings. What has become clear is that ‘smart’ is an opaque subject for the industry – there is little agreement regarding what matters in a smart building: how to create one, how to work with the supply chain, or even what ‘smart’ itself means. This white paper provides clarity.

Why do we need smart buildings?
Outlines the three trends that underpin the move to smart buildings: the increasing use of technology in our personal lives, the changing nature of our professional lives, including the recent experience of working from home, and the climate crisis.

Defining a smart building
Answers the question ‘what is a smart building?’ with a user-centric, outcome-orientated approach; a smart building delivers outstanding outcomes for all users, through digital technology, to exceed their evolving expectations. The four outcomes that users care about above all others are: an inspirational experience, a sustainable building, a cost-efficient building and one that is future-proof by design

Measuring whether a building is smart requires two different views:

  1. The view of the user: does the building provide functionality to delight and attract people, and resolve the challenges that users typically face?
  2. The technological view: are the technological foundations to deliver those functionalities in place?

What does a smart building deliver?
Discusses the functionalities a smart building should offer its users: individual and collaborative productivity, health and wellbeing, community and services, sustainability, maintenance and optimization, and security.

The technological foundations for smart.
Discusses the technological foundations that underpin those functionalities, including digital connectivity, building systems, a landlord integration network, governance, cybersecurity, and data sharing.

We are extremely grateful to all those who have contributed to the thinking that has gone into this white paper, including the work of the WiredScore Smart Council. We hope that it will serve to bring a smarter future closer for us all.

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