What we measure

Our scorecard has been designed to assess each and every building against the outcomes and benefits expected of a smart building.

SmartScore was created in collaboration with the owners and users of the world’s most advanced properties. The WiredScore Smart Council, a group of leading landlords, occupiers and advisors, was created and consulted throughout the development process. In addition our set of criteria was refined with our Research Advisors, a group of technical experts ranging from solution providers to consultants and integrators.

The scorecard consists of two sections:

Building functionality:
Assessing to what extent the building delivers the outstanding outcomes users expect.

Technological foundation:
Assessing to what extent the technology, processes and procedures are robust and future-proof.

User functionality

Our scorecard uses the ‘user story’ framework to measure how the functionalities implemented deliver the right outcomes. User stories describe how a building should address issues and inconveniences in the user’s day to day life to create tangible benefits and ultimately a better experience.

Each user story is assessedon two factors:

The implementation
The extent to which the user story has been implemented within the building.

The level
The extent to which the user story has been implemented to solve the issues and inconvenience and delivered the right outcomes.
Individual and collaborative productivity

Individual and collaborative productivity

Creating spaces that enable people to be at their most efficient and effective.
Health and wellbeing

Health and wellbeing

Creating safer and healthier working environments.
Communities and services

Communities and services

Placing community, services and information into the hands of users.
Sustainability

Sustainability

Improving and reporting on the sustainability of the building.
Maintenance and operations

Maintenance and operations

Optimizing the building’s space and systems.
Security

Security

Providing a safer place to work and innovate.
Our scorecard uses the ‘user story’ framework to measure how the functionalities implemented deliver the right outcomes. User stories describe how a building should address issues and inconveniences in the user’s day to day life to create tangible benefits and ultimately a better experience.

Each user story is assessedon two factors:

The implementation
The extent to which the user story has been implemented within the building.

The level
The extent to which the user story has been implemented to solve the issues and inconvenience and delivered the right outcomes.

Technological foundations

This section of the scorecard assesses to what extent the building’s technology, processes and procedure are robust and future proofed across six categories:

Tenant digital connectivity

Evaluation of the core physical features and range of connectivity services that are available to tenants in a building.

Building systems

Evaluation of the range of building systems and their integration via software platforms that enable the delivery of smart building user story functionality.

Landlord integration network

Evaluation of the wired and wireless infrastructure implemented for building systems along with the capacity and
range of protocols supported.

Governance

Evaluation how a building goes about setting its smart vision, defines success measures and enables expansion of smart capabilities in the building.

Cybersecurity

Review of the processes in place as well as proactive steps taken to ensure
cybersecurity compliance.

Data sharing

Evaluation how a building goes about holistically and
sustainability gathering data about
the operation and utilization of
systems and technology within
the building.
This section of the scorecard assesses to what extent the building’s technology, processes and procedure are robust and future proofed across six categories:
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Certification levels

SmartScore identifies best-in-class smart buildings that deliver exceptional user experience, drive cost efficiency, meet high standards of sustainability and are future-proof by design.

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