SmartScore’s user-centric approach evaluates entire buildings, rather than focusing on specific technologies. Through this framework, owners and developers are able to prioritize the user experiences and features they want to enable for their core and shell developments. This helps them to ensure they are thinking about the users at the center of design and leveraging the right flexible and foundational technologies to enable those experiences.
For example, a developer may want to allow future tenants to be able to enter the building via a mobile phone access control system. Instead of installing a system throughout all floors of the building, they are able to include this for the main entrance and turnstiles, while ensuring that the solution has the ability to be extended to the tenants floors if they so choose. This would mean tenants are entering base building areas and their individual floors using a single solution, a fairly seamless experience for the end users. For the developer, the key here is ensuring that they select a solution that has an open Application Programming Interface (API) access, and the flexibility in the infrastructure to enable deployment elsewhere in the building. This is something developers can price proactively to give the tenant transparency on the solution and its cost before overreaching to install it on their floor.
Alternatively, a tenant may choose to install a separate solution on their floor, which is why the developer can include the enablement of this technology for tenants as wholly optional. This approach extends across the building’s user facing technology stack, and there are a few consistent attributes to ensure that any technology you are deploying can scale up or scale back as needed depending on the tenants.
The key to remember here is that flexibility allows customizability – and to today’s tenants, a customizable building is a desirable building. Common attributes that facilitate flexibility include:
- A common data platform. Is the platform in which all the information from separate base-building subsystems (eg: HVAC, IT, Access Control, Lighting, etc) come together into a single, usable, controllable, and interoperable interface.
- Application Programming Interface (API). This enables easy third party integrations, so new building tech can be ‘added on’ to what’s already there (rather than needing a whole new system to itself).
- Flexible procurement packages. These allow for easy feature enhancements and enable extensions to be added with minimal fuss and difficulty – removing the traditional barriers to upgrading existing building tech (helping to avoid obsolescence).
- Open protocols. Rather than making it hard work for tenants to comply with the system, an open protocol means that compatibility between the building’s systems and those of the tenant is guaranteed.
Taking a look behind the scenes, there are some consistent foundational components that can be incorporated to ensure that the building has the right smart platform in place for tenant enablement. This includes a converged building network to serve as the digital spine for connectivity throughout the building, and a building operations software platform to serve as the control center for maintenance and facilities management, both of which are core components of the SmartScore scorecard. So, you can achieve smart without dictating the tech your tenants should use – simply install customizable systems that give the tenant the choice they want, and save you a big headache in the long run.