Real estate AI-dentity

Yet our industry is still inherently personal. Buildings have always facilitated the meeting of and interaction between people. Investment transactions, leasing agreements, understanding wayfinding and accessibility is all rife with nuances that even the smartest AI technology cannot yet navigate. We have created a sector based on a web of connections, relationships and deep seated levels of trust and human judgement. 

At least currently, it’s fair to say that AI is lacking in the personality required to deliver the human experience needed for this. While the optimization of data analysis can certainly create more personalization when it comes to in-building comfort, access and amenity use, most people would still prefer a personal touchpoint with a human colleague or concierge receptionist. 

Even though there is still much we need to learn about the collaboration between real and artificial, it’s clear there is a seat at the table for them both for the foreseeable future. A lack of regulation around AI combined with vast amounts of AI-funding means we will see a time of extreme experimentation. Two things, however, will remain certain:  people will remain at the heart of buildings and we can’t be certain of anything once Artificial General Intelligence is here.