What is the story of your buildings and Fizzy Living as a brand?
Fizzy was formed 10 years ago to provide a safe, fun and friendly alternative to unaffordable flats with unsustainable mortgages. The brand was all about effervescent living, with the customer holding the cards and making the choices. We now have 1,000 flats across London and welcome our partnership with WiredScore which demonstrates the investment we channel into our digital infrastructure.
What were the key features that you wanted to make residents aware of in your building?
The 3 Cs. Customer service, connectivity and community.
From the point of initial enquiry and throughout a tenancy, providing our residents with excellent customer service is at the core of Fizzy Living. The result of this is that 97% of our residents would highly recommend Fizzy to their friends and family.
Connectivity-wise, all Fizzy buildings are in great locations with the majority being within 5 minutes’ walk of the nearest tube or train station. Of course, digital connectivity is just as important and we’re very pleased to be able to say that each Fizzy building is WiredScore certified with exceptional digital connectivity.
It’s also one of our top priorities to ensure that each resident feels part of where they live and a sense of community. The Fizzy App is a great tool for enabling our residents to connect with each other and we have always hosted a packed calendar of residents’ events which we hope to resume as soon as possible.
We truly believe that Fizzy buildings are the happiest places to live in the capital.
Why did Fizzy Living decide to invest in WiredScore certification across your whole portfolio?
Here at Fizzy, we are committed to providing a best-in-class experience and that applies to all aspects of our offering, from the appliances in each apartment to the day-to-day running of each location by our dedicated property managers, our BOBs. We know that great, reliable and solid digital connectivity is an absolute necessity for our residents and therefore investing in making sure they have access to it is a non-negotiable for us.
How has Fizzy Living benefitted from WiredScore certification? What are the key benefits you see from having a WiredScore certification?
It certainly adds another USP for Fizzy which in turn attracts more residents. It’s also really useful for us that, where WiredScore Gold certification hasn’t yet been achieved, we have been able to identify improvements that can be made to attain it and to future-proof our buildings.