Frequently Asked Questions

What is WiredScore?

WiredScore is a platform for landlords to share information about connectivity with the tenant and broker communities. Through a certification program called Wired Certification, the WiredScore team helps landlords to market their buildings as tech-friendly destinations, and tenants can use this information to find buildings that meet their telecommunications needs.

What is Wired Certification?

Wired Certification is an official set of standards for evaluating the connectivity of office buildings. The standards were developed and approved by the New York City Economic Development Corporation and an Advisory Board consisting of leaders from tech, telecom, and real estate firms such as Google, Cisco, eBay, Time Warner Cable, Rudin Management, and the Telecommunications Industry Association.

How are the levels of Wired Certification defined?

Wired Certified Platinum

Wired Certified Platinum means a building is best in class across all features of connectivity that matter most to tenants: number and quality of internet service providers, redundancy and resiliency of telecom infrastructure, ease of installation and capacity to readily support new telecom services. The building can support current and  future tenants with the most stringent technology requirements.  Platinum Certified buildings tend to offer the following attributes: 

  • At least 4 Fiber providers with the addition of multiple copper/coax options
  • Fiber cabling that is easily accessible throughout the whole building
  • Protected and secure dedicated telecom closet to minimize interruptions
  • 2 points of entry for cabling with room for growth
  • 2 diverse risers that traverse the building with room for growth
  • Streamlined legal contracting process with carriers

Wired Certified Gold

Wired Certified Gold means a building provides tenants with access to multiple high-quality internet service providers and a variety of cabling types including fiber. The infrastructure measures in place ensure connectivity sources are protected, redundant, and prepared for connectivity needs of future tenants as well. Gold Certified buildings tend to offer the following attributes: 

  • At least 3 Fiber providers with the addition of multiple copper/coax options
  • Fiber cabling that is easily accessible throughout the whole building
  • Protected and secure dedicated telecom closet to minimize interruptions
  • 2 points of entry for cabling with room for growth
  • 2 diverse risers that traverse the building with room for growth
  • Streamlined legal contracting process with carriers

Wired Certified Silver

Wired Certified Silver guarantees that fiber connectivity is available in the building as well as choice of internet service providers to support diverse connections. Infrastructure in place will ensure connectivity is protected and secure. The building can deliver the connectivity needed for today's tenants. Silver Certified buildings tend to offer the following attributes:

  • At least 1 Fiber provider with the addition of multiple copper/coax options
  • Fiber cabling has multiple access points within the building
  • Protected and secure dedicated telecom closet to minimize interruptions
  • A single secure riser that traverses the building and has room for growth

Wired Certified

Wired Certified means that measures have been taken to reduce the risk of connectivity loss and interruption. The building can support current tenant connectivity needs with confidence. Certified-level buildings tend to offer the following attributes:

  • At least 2 providers that may be a combination of fiber, copper, coax, or fixed wireless
  • Protected but shared telecom closet to minimize interruptions
  • A single secure riser that traverses the building to support resiliency

Non Certified

Indicates that a building's telecom infrastructure may not meet minimum requirements to support commercial operations or qualify for any level of Wired Certification. The key features of connectivity that matter most to tenants have not been validated.

How long does it take to get Wired Certified?

The process from start to finish takes between 45 and 60 days, and the WiredScore team will do all of the heavy lifting! The work on your end is the 10 minute Connectivity Survey and then working with our engineers to walk your building.

Can WiredScore help advise us on which ISPs would be best for our building and tenants?

Of course! We have deep relationships within the telecommunications community, and can connect you with the best internet service providers and IT experts in your area.

Is there a fee for certification?

Yes, building owners pay a fee for certification based on building size. There is no fee to take our Connectivity Survey (the first step in the certification process) or to post non-certified connectivity data on our website for public view.

How long does Wired Certification last for?

Wired Certification is valid for a 2 year period. After 2 years, building owners can apply to renew certification and the WiredScore engineers will return to your building to perform another review.

Is participation in Wired Certification mandatory for landlords?

No. Although WiredScore has great relationships with city governments and agencies, the certification program is opt-in only and will not be legilsated. Participating landlords voluntarily provide information about the broadband in their buildings by taking a survey on the WiredScore website.

I’m a landlord and I’d like to get Wired Certified, but I don’t think my building will score very well. What do I do?

The first step in the Wired Certification process is to register your building and take our Connectivity Survey. Taking our survey is free, confidential, and there is no obligation to move forward. It takes about 10 mins to complete, and you will receive instant feedback about how your building stacks up against the Wired Certification standard.

If you are interested in upgrading your building’s certification level, we will work with you behind the scenes to improve the connectivity of your building so that you are comfortable going to market and not showcasing a poorly connected building.

I’m interested in the connectivity of a specific building. What if I can’t find it on your website?

Send us an email at Info@wiredscore.com! We will reach out to the owners of your targeted building and do our best to get you the answers you need.

How do you confirm the accuracy of connectivity data?

Buildings that achieve Wired Certification undergo a thorough building review by a team of accredited technicians to validate the accuracy and completeness of the connectivity data. Unfortunately, data displayed for non-certified buildings is not validated or vetted by the WiredScore team, and therefore it may not be accurate. Ask your landlords to get Wired Certified!

What can I expect to find in buildings with different Wired Certification levels?

All Wired Certified buildings meet our minimum standards for connectivity, which means that a commercial tenant can expect to gain access to internet services that meet normal business requirements. Higher Certification levels such as Platinum and Gold excel in areas that impact a tenant’s ability to access to the best broadband possible to support their business: carrier choice, physical distribution of fiber, cleanliness and security of infrastructure, and redundancy.

Are all buildings eligible to achieve Wired Certification?

Today, only commercial office buildings and industrial buildings are eligible for certification. This includes existing buildings as well as those in development or redevelopment. Building types include:

  • Multi-tenant office buildings
  • Single-tenant office buildings
  • Corporate facilities
  • Government buildings
  • Medical office buildings
  • Multi-use/mixed-use buildings

My landlord is not sharing any useful information about internet connectivity. What can I do?

Email WiredScore and tell us about your experience. The WiredScore team will notify your landlord that a current/prospective tenant is eager for them to join the program and share about their building's capabilities.